Return & Refund Policy

Return & Refund Policy
Effective Date: Updated October 25, 2026
Thank you for choosing GET THINGS PRINTED INC for your custom-printed and contract decorating needs. Because all items are custom-made or custom-decorated, we do not accept returns or offer refunds unless there is a verifiable manufacturing error on our part. Please review this policy carefully before submitting payment or inventory.

1. Returns & Replacement Eligibility
We do not accept returns or offer refunds unless there is a verifiable error on our part, strictly limited to:
  • Incorrect artwork version used (differing from the final signed design proof).
  • Incorrect thread or ink colors used (differing from the final signed design proof).
  • Defective or damaged products due to a direct manufacturing error on our equipment.
Note: Variations in print or embroidery placement within standard industry tolerances do not qualify as defects (see Section 7).

2. Order Changes & Cancellations
Once an order has been placed, payment has been processed, or customer-supplied blanks have been received, the order cannot be canceled, modified, or refunded. Please review your order details, sizing, and artwork carefully before confirming your purchase.

3. Strict "No Approval, No Production" Policy
GET THINGS PRINTED INC will under no circumstances load garments onto production machinery without an explicit, written, and dated final sample/proof approval from the client.
  • Deadline Delays: Any delay by the customer in providing written approval will automatically void any previously estimated production timelines, rush schedules, or delivery dates.
  • Project Abandonment & Setup Fees: If a client fails to provide final production approval within 30 calendar days of the initial sample/sewout creation due to excessive revisions or non-responsiveness, the project will be deemed "Abandoned." In the event of abandonment, paid balances are non-refundable, and GET THINGS PRINTED INC reserves the right to bill the client for all machine setup times, digitizing labor, and materials used during the sampling phase at a rate of $50.00 per sample run.

4. Customer-Supplied Blanks & Premium Inventory (Contract Decorating)
For projects where the customer supplies their own garments or goods (including but not limited to Lululemon, Nike, or premium retail blanks):
  • Damage/Spoilage Allowance: Custom decoration carries inherent mechanical risks. The customer accepts a standard 2% spoilage tolerance per order. GET THINGS PRINTED INC is not liable for replacing or reimbursing the cost of customer-supplied blanks that fall within this allowance.
  • Fabric and Stretch Performance: Premium performance fabrics (highly elastic, rib-knit, or lightweight synthetic blends) react uniquely to embroidery stitches and heat. GET THINGS PRINTED INC is not responsible for fabric puckering, stretching, or natural material distortions that are an inherent result of decorating performance garments.

5. Reporting Issues & Claims
If you receive a finished order with an issue that you believe qualifies for a replacement, you must contact our customer service team at doit@getthingsprinted.com within 30 days of receiving your shipment. To expedite review, you must include:

  • Your official order/invoice number.
  • Clear photos of the issue laid completely flat on a table (with a physical measuring tape clearly visible if the issue is related to placement or size).

6. Refund Process
Refunds are highly restricted and will only be issued if:
  • We are physically unable to fulfill your order due to internal production or technical equipment issues.
  • A major manufacturing defect is verified, and a physical replacement run is impossible due to inventory availability.
  • Approved refunds will be processed back to your original payment method within 48 hours of internal approval.

7. Decoration Placement & Production Tolerances
All garments are individually hand-placed on equipment and printed, pressed, or embroidered by hand. Minor variations in alignment, centering, and rotation are normal and considered acceptable within industry standards. Our strict standard placement tolerances are:
  • Embroidery Placement: ±0.25 inch in any direction.
  • DTF & Heat Press Placement: ±0.25 to 0.5 inch in any direction, up to 1.5° of rotation.
  • Color Variation: ±1 PMS (Pantone Matching System) shade tolerance due to monitor calibrations and fabric dye-lot variances.
Any decoration falling within these parameters is considered in-spec, commercially acceptable, and does not qualify for return, reprint, or refund.

8. Order Review Responsibility
Before finalizing an order, it is the sole responsibility of the customer to thoroughly review and approve all design proofs, dimensions, spelling, garment specifications, and shipping guidelines (including external fulfillment rules such as Amazon FBA prep). GET THINGS PRINTED INC is not responsible for errors present in customer-provided artwork files or incorrect information provided during the intake process.