How Our Process Works (DTF Printing & Contract Embroidery)

Clear steps, fewer delays, better results. This guide explains how to submit orders and artwork for DTF printing and contract embroidery with fast, accurate turnaround.

1. Order Submission

Submit your order using our official order portal. Please include:

• PO number
• Garment or item details (style, color, size breakdown)
• Decoration location(s) and quantity
• In-hand date (if applicable)
• Final, print-ready artwork uploaded at time of submission

Missing information will delay production and may affect your ship date.

2. Print-Ready Artwork Requirements Important

DTF Printing

• Preferred file: PNG with transparent background
• Also accepted: AI, PDF, EPS (vector)
• Resolution: 300 DPI at final print size
• Color: RGB recommended for full-color printing
• One file per decoration location (no multi-location files)
• Size: submit at exact print size, we do not resize unless requested in writing
• Remove backgrounds unless they are intended to print

What you submit is what we print. We do not correct or modify files unless requested in writing. Any changes require customer approval and may add charges and time.

Embroidery

• Preferred file: DST or EMB stitch file
• If digitizing is required: submit AI, EPS, PDF, or high-resolution PNG/JPG
• Thread colors: provide PMS or thread manufacturer code (Madeira, Isacord, etc.)
• Provide placement + imprint size (example: “2 inches down from neckline center”)

3. Approvals & Proofs

• New embroidery logos do not include a sew-out proof unless requested
• We are not responsible for errors in approved artwork or proofs

4. Placement & Production Tolerances

Industry-standard tolerances apply:

• DTF print placement: ±0.25" to 0.5"
• Embroidery placement: ±0.25"
• Color variation: ±1 PMS shade tolerance due to print method limitations
• Minor garment shift during pressing/sewing may occur and is normal

5. Customer-Supplied Goods

• Customer-supplied garments must be new, unwashed, and defect-free
• We are not responsible for damage to customer-supplied goods during decoration
• Replacement items must be supplied by the customer if spoilage/defects occur

6. Production Timelines

• Standard turnaround: 5–7 business days after artwork approval, receipt of goods, and complete order information
• Rush service: available for an additional fee, subject to schedule availability
• Delays in approval or missing details will push ship dates

7. Cancellations & Changes

• Orders can only be canceled prior to production start
• Changes after approval may incur additional fees and delays