Process & Artwork Policy

Your Guide to Fast, Accurate Orders

Our goal at Get Things Printed is to deliver the highest quality DTF and embroidery work with fast turnarounds.
To make that possible, we need every customer to follow the guidelines below.
This protects you from delays and unexpected costs — and protects us so we can meet your deadlines.

1. Order Submission Process

  1. Submit your order using our official Decorator On Demand form with:

    • PO number

    • Garment/item details (style, color, size breakdown)

    • Decoration location(s) and quantity

    • In-hand date (if applicable)

  2. Upload final, print-ready artwork at the time of order submission.

2. Print-Ready Artwork Requirements

For DTF Printing

  • File type: PNG with transparent background (preferred) or vector PDF/AI/EPS

  • Resolution: 300 DPI at final print size

  • Colors: Convert to RGB for full-color printing

  • If the file is submitted in full color, that is exactly how it will print.

    • We do not adjust, correct, or modify artwork unless requested in writing.

    • Any deviation from submitted artwork must be approved by the customer and may result in additional charges and delays.

  • One file per decoration location (no multi-location files)

  • Sized exactly to the print dimensions you want — we do not resize or alter artwork we print as it is received, unless specifically requested

  • Remove all background colors unless intended for print

For Embroidery

  • File type: DST or EMB stitch file (preferred)

  • If digitizing is required, submit vector artwork (AI, EPS, PDF) or high-resolution JPG/PNG

  • Clearly mark thread colors using Pantone Matching System (PMS) or thread manufacturer code (Madeira, Isacord, etc.)

  • Provide exact placement instructions  and imprint size (e.g., "2” down from neckline center")

3. Approval Policy

  • All new embroidery logos do not get a sew-out proof before production begins, unless requested.

  • We are not responsible for errors in approved artwork or proofs.

4. Tolerances & Placement

Industry-standard tolerances apply:

  • Print placement: ±0.25" to 0.5" variance

  • Embroidery placement: ±0.25" variance

  • Color match: ±1 PMS shade tolerance due to print method limitations

  • Garment shift during pressing/sewing may cause slight variances — this is normal and unavoidable

5. Customer-Supplied Goods Policy

  • All customer-supplied garments must be new, unwashed, and free from defects.

  • We are not responsible for damage to customer-supplied goods during decoration.

  • Replacement items must be supplied by the customer if defects or spoilage occur.

6. Production Timelines

  • Standard turnaround: 5–7 business days from artwork approval and receipt of goods and proper artwork

  • Rush orders: Available for an additional fee, subject to schedule availability

  • Delays in artwork approval or missing info will push your ship date

7. Cancellations & Changes

  • Orders can only be canceled prior to production start

  • Changes after approval may incur additional fees and delays

By placing an order with Get Things Printed, you agree to follow these guidelines.
This ensures we can deliver your orders on time, at the quality you expect. 

Ready to get started?
Submit your PO and artwork through our online Decorator on Demand Portal and we’ll take care of the rest.